Frequently asked questions
How do I receive my ticket or voucher?+
As soon as your booking is confirmed, a PDF voucher with a QR code is available on your booking page and under My Bookings in your account; we also email you the link when email delivery is enabled.
What is the cancellation policy?+
Most experiences offer free cancellation up to 24 hours before the start time. The exact policy is shown on each tour page and on your voucher before you pay.
Are the guides licensed?+
Yes. HI NYC Travel works with licensed, insured local guides in every destination, including official licensed guides in Türkiye.
Can I book a private tour for my group?+
Absolutely. Many experiences have a private option, and you can request a fully customized private itinerary through our contact form.
Which payment methods do you accept?+
When online payment is available, cards are processed securely on Stripe's hosted checkout (major credit and debit cards; Apple Pay and Google Pay on eligible devices). Otherwise you place a reservation request that our team confirms — no card is charged; checkout always tells you which mode applies.
In which languages are tours available?+
English is available on all tours; many also run in Turkish, Spanish, German or Arabic. Use the language filter on the Experiences page.